Contracts as rules
Enter response time, fix time, visit frequency and penalty clauses per vendor and category.
Vendor SLAs · Service corridor
Know exactly how every vendor performed against the contract.
HVAC, lifts, fire, pest control, security, landscaping. Each AMC is entered with its response and fix times, and every job they touch is measured. At month end the scorecard and the penalty sheet are already done.
Service corridor
VendorAvg responseSLAWithin SLAPenalty
CoolAir HVACHVAC38 m60 m96%$0
Vertex LiftsLifts52 m45 m88%$240
Firegard SystemsFire41 m60 m100%$0
PureFlow PlumbingPlumbing1 h 22 m60 m74%$410
GreenLeaf PestPest control3 h 10 m4 h92%$0
How it works
- 01Contract
Add the AMC with its clocks and penalty clauses.
- 02Assign
Jobs in that category go to the vendor automatically.
- 03Measure
Each step is time-stamped from the vendor's check-ins.
- 04Score
Scorecard and penalty sheet generated every month.
What it does
Built for the way vendor slas really run.
Vendors use the app
Vendor technicians get a limited login to receive jobs, check in on site and close with photos.
Clocks they cannot argue with
Times come from the job log: assigned, accepted, on site, fixed. No spreadsheets to reconcile.
Penalties calculated
Breaches are counted against the clauses so the deduction is ready before the invoice arrives.
Monthly scorecards
Response, fix rate, repeat faults and PPM compliance for each vendor, shared with them in one click.
Renewal decisions with data
Twelve months of performance next to the contract value when the AMC comes up for renewal.
Specification sheet
The details your engineers will ask about.
Everything listed is included in the plans that carry Vendor SLAs. See Plans for what each plan covers.
- Contract terms
- Response, fix, visit frequency, coverage hours, penalties
- Vendor access
- Limited app login, only their own jobs and assets
- Measures
- Response time, fix time, first-time fix, repeat faults, PPM done
- Penalty rules
- Per breach, per hour late, or capped percentage of contract
- Scorecard
- Monthly PDF, shared with the vendor concerned only
- History
- Rolling 24 months per vendor and category
Trust notes
How this data is used.
- Vendor performance data is shared only with the facility team and the vendor concerned.
- Vendors never see each other's jobs, scores or contract terms.
- Facility data belongs to the client, is encrypted, and is never sold.
Questions
Vendor SLAs: common questions
Can vendors use the app?
Yes. Vendors get a limited login to see and update only the jobs and assets assigned to them.
Who sees vendor scores?
Only your facility team and the vendor concerned. Vendors never see each other's data.
Can we pause a clock?
Yes, with a reason such as tenant not available or part on order. Pauses are logged and shown on the scorecard.
Key register · Handover
Take the keys to one building.
Bring your asset list and your floor plan. Within a day your QR tags are printed, your PPM calendar is built and your team is raising jobs. Run it free for 30 days.
- Trial
- 30 days, one building
- Setup
- Usually one working day
- Card
- Not needed to start