Terms of Service

01 Agreement

These terms apply to the facility management platform, its mobile apps and this website. By creating an account or using the service on behalf of an organisation, you confirm you have authority to accept these terms for that organisation.

02 Accounts and users

Clients are responsible for the users they invite, including staff and vendor technicians, and for keeping login details private. Tenants and visitors raising complaints through QR codes do not need accounts and are not users under these terms.

03 Free trial

The free trial covers one building for 30 days with the features of the Block plan. At the end of the trial the account becomes read-only until a plan is chosen. Trial data is deleted 30 days after the trial ends if no plan is chosen.

04 Plans and billing

Plans are priced per building per month. Fees are billed monthly or yearly in advance in US dollars, plus applicable taxes. Adding buildings increases fees from the date they are added. Prices may change at renewal with at least 30 days notice.

05 Acceptable use

• Do not use the service to store unlawful content or to track people without their consent.
• Do not attempt to access other clients' data, probe the platform's security or overload it.
• Do not resell access except as a service company on the Portfolio plan for your own clients.

06 Client data

Client data remains the client's property. We use it only to provide and support the service as described in the Privacy Policy. Clients can export their data at any time during the subscription and for 60 days after it ends.

07 AI predictions and automated jobs

AI Fault Predictor warnings, sensor alerts and automatically created work orders are aids to the facility team. They are estimates and can be wrong or late. Decisions on inspection, repair, shutdown and safety remain with the client's engineers and competent persons.

08 Statutory compliance

The platform helps schedule and record statutory inspections, but the client remains responsible for meeting the legal duties that apply to its buildings, equipment and workers.

09 Availability and support

We aim for 99.9 percent monthly availability of the web platform, excluding planned maintenance announced in advance. Mobile apps store checklists offline so field work can continue during short outages. Support levels depend on the plan.

10 Third-party connections

Connections to building management systems, meters and gateways depend on equipment and networks we do not control. We are not responsible for readings that are missing or wrong because of third-party hardware or configuration.

11 Liability

To the extent the law allows, our total liability in any 12-month period is limited to the fees paid for the service in that period. We are not liable for indirect losses, lost profits, equipment damage or downtime arising from reliance on predictions or alerts.

12 Ending the subscription

Either party may end a subscription at the end of a billing period. We may suspend access for unpaid fees after notice, or immediately for serious misuse. Refunds are handled under the Refund Policy.

13 Changes

We may update these terms as the service changes. Material changes are notified to account owners by email at least 30 days before they apply.